Patrícia Moura e Sá


Patrícia Moura e Sá is Associate Professor with Aggregation at the Faculty of Economics of the University of Coimbra and researcher at the Center for Social Studies (CES). She holds a PhD in Business from Sheffield Hallam University (2002), a Master's Degree in Business Sciences, with a Specialization in Total Quality Management from the University of Coimbra (1998) and a Degree in Management from the University of Coimbra (1994). Her main research areas include Quality Management in Public and General Interest Services, performance measurement and organizational excellence assessment and Innovation in Services.

Latest Publications

Article in Scientific journal

Moura e Sá, Patrícia (2023), "Analysing the use of mixed methods in quality management literature", The TQM Journal

Article in Scientific journal

Matos, Sandra; Jorge, Susana; Moura e Sá, Patrícia (2023), "Measuring local public expenditure effectiveness using sustainable development goals", International Journal of Public Sector Management

Book Chapter

Pattaro, Anna Francesca; Moura e Sá, Patrícia; de Kruijf, Johan A. M. (2022), Transparency and Accountability in Higher Education as a Response to External Stakeholders and Rules: A Comparison Between Three Country-Case Studies, in Caperchioni, E, and Bianchi, C. (org.), Governance and Performance Management in Public Universities. SIDREA Series in Accounting and Business Administration. Springer International Publishing, 15-47

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